Return Policy

We know you’ll love it but if you don’t, just send it back for a full refund, or exchange it for any other SILAII product. returns, or exchanges are not applicable on personalized/engraved products as they are made

To initiate a return, visit https://www.silaii.com/apps/return_prime or reach out to us via email at contact@silaii.com or contact our Support number at 98846 88804. We are always available to assist you with the return process.

Please be aware that returns will only be accepted if the item is in its original packaging and in a condition suitable for resale.

Cancellation

We prioritize customer satisfaction above all else. If you need to cancel an order for any reason, please contact us via email at contact@silaii.com or by calling our customer support number at 98846 88804. Please note that orders can be canceled within 24-48 hours before dispatching. As we typically dispatch orders within 24 hours, we recommend contacting us as soon as possible for cancellation requests. We are always happy to assist you with the cancellation process.

Refunds

We know you’ll love it, but if you don’t, just send it back. We'll give you a full refund.

Depending on the mode of payment and bank policies we will take 7 to
14 working days to credit the refund money to your account. In case it is taking longer than 12 to 15 working days , please drop an email to contact@silaii.com and we will fix it as soon as possible. Please note that return will be accepted only with the original packaging along with the invoice copy you received at the time of order placement.